WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, PayPal, and Apple Pay. Only one credit card may be applied per order. Your card will be charged at the time your order is placed. All pricing is listed in USD.

DO YOU CHARGE SALES TAX?
We are required to collect sales tax for orders shipping to Arkansas.

DO YOU OFFER E-GIFT CARDS?
Not yet - check back in the future!

DO YOU OFFER GIFT WRAP?
We are unable to offer gift wrapping services at this time. However, you are welcome to include a gift note and gift receipt with your order by entering your own personal message in the box labeled “Add Gift Message?” under your order summary on the right side of your shopping bag. Please note, pricing information is omitted from all packing slips so orders arrive gift-ready. We are not able to include gift messages with giclee print orders at this time.

HOW MUCH DOES SHIPPING COST?
We offer shipping to the United States via USPS First Class and Priority Mail.

WHEN CAN I EXPECT MY ORDER TO ARRIVE?
Orders are processed in 1-2 business day and shipped via the shipping method you choose when placing your order. Orders are shipped Monday through Friday, excluding holidays. Orders ship from our studio in Jacksonville, AR except for giclee prints.

USPS First Class Mail can take 2-5 business days to arrive. USPS Priority Mail can take 1-3 business days. Please note that shipping delays are out of our control. See the USPS website for more details regarding shipping times.

Giclee prints are printed on demand and ship directly from our partner Printful. Please allow 7 - 13 days for your order to be processed and shipped.

DO YOU OFFER INTERNATIONAL SHIPPING?
We do not currently offer international shipping via our website. If you would like to place an international order, please email or contact us through our contact page. Tama Press is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note that transit times may vary due to customs delays.

DO YOU SHIP TO PO BOXES OR FPO/APO/DPO ADDRESSES?
Yes! Our team ships orders to PO Boxes or APO/FPO/DPO addresses via USPS.

WILL MY ENTIRE ORDER SHIP TOGETHER?
Yes, unless you order giclee prints. Giclee prints will ship separately from any additional items in your order. You will receive separate tracking emails for each shipment. You will only be charged for the shipping fee quoted during checkout.

HOW CAN I FIND OUT THE STATUS OF MY ORDER?
You can check your order status by clicking View My Order in your order confirmation email, logging into your account or please feel free to email Tama Press.

CAN I CANCEL OR MODIFY MY ORDER?
Once an order is placed, it is unable to be cancelled or modified.

HOW SHOULD I REPORT A MISSING ITEM/DAMAGED OR DEFECTIVE ITEM FROM MY ORDER?
Please report any damaged or missing items to stephanie.tama@yahoo.com within 7 days of delivery.

WHAT SHOULD I DO IF MY PACKAGE IS LOST?
If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps:

1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office.
3. Contact stephanie.tama@yahoo.com and include your order number.

Please report your lost or stolen shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as delivered, we are no longer responsible for the particular package.

Please note, Tama Press is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

TROUBLE PLACING AN ORDER?
We are so sorry to hear you’re not able to get an order placed on our website, but we'd love to assist you. We recommend refreshing your web browser and clearing your cache and cookies. This may solve issues such as populating a shipping quote, proceeding to the next section at checkout, or adding your credit card information.

If this doesn’t work, we recommend trying to check out on a different browser, or using a different device.

Some other helpful tips for making sure your order goes through:

1. Make sure your zip code on your credit card details matches the zip code in your billing address. For security reasons, these two zip codes will need to match for your bank to process the transaction and submit the order.

2. Only one method of payment can be used per order.

If you’re unsure if your order was processed, we recommend checking your email for an order confirmation before placing a new order on our website.

WHAT IS YOUR RETURN POLICY?
Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost.  Products must be in new, sellable condition.

Items MUST have approval from Tama Press prior to being returned or the item is NOT eligible for a refund.

Customers are responsible for any return shipping costs. Used, opened, and/or final sale items cannot be returned. Personalized items and custom orders are final sale, non-refundable, and cannot be returned.

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.

HOW DO I RETURN AN ITEM?
1. Make sure that your order qualifies.
Unused and unopened products may be returned within 30 days of receipt after approval by Tama Press. Used, opened, and/or final sale items cannot be returned. Personalized items and custom orders are final sale, non-refundable, and cannot be returned.

2. Email Tama Press for approval.

3. Return your order and packing slip to Tama Press. Return address will be provided in approval email.
Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.

4. Await credit
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact stephanie.tama@yahoo.com.